Support Policy Page

Support Policy for HYPER TECHNO FOR ELECTRICAL AND HOUSEHOLD APPLIANCES TRADING, LLC

1. Introduction

Welcome to the support page for HYPER TECHNO FOR ELECTRICAL AND HOUSEHOLD APPLIANCES TRADING, LLC. Our goal is to provide you with the best possible customer service experience. This support policy outlines how you can get help with any issues or questions you may have regarding our ecommerce app.

2. Contact Information

If you encounter any issues or have any questions, please contact our support team via the following methods:

• Email: contact@hyper-techno.com
• Website: https://hyper-techno.com

3. Support Hours

Our support team is available to assist you during the following hours:

• Everyday: 9:00 AM - 6:00 PM (GMT+3)

4. Response Time

We aim to respond to all support inquiries within 24 hours during our support hours. Please note that response times may vary during weekends and public holidays.

5. Support Channels

We offer support through the following channels:

• Email Support: Send an email to contact@hyper-techno.com with a detailed description of your issue. Our support team will get back to you as soon as possible.
• Website Support: Visit our support page at https://hyper-techno.com/support to access our FAQs, user guides, and troubleshooting tips. You can also submit a support ticket through the website.

6. Scope of Support

Our support team can assist you with the following issues:

• App installation and setup
• Account creation and management
• Troubleshooting app errors and bugs
• Payment and order issues
• General inquiries about app features

Please note that we do not provide support for:

• Third-party integrations or services
• Issues caused by jailbroken or rooted devices
• Network or connectivity issues not related to our app

7. Updates and Maintenance

We regularly update our app to improve performance, add new features, and fix bugs. We recommend keeping your app updated to the latest version to ensure the best experience. During maintenance periods, some features of the app may be temporarily unavailable. We will notify users in advance of any planned maintenance.

8. Feedback and Suggestions

We welcome your feedback and suggestions to improve our app and services. Please send your feedback to contact@hyper-techno.com. Your input is valuable to us and helps us serve you better.

9. Legal

This support policy is governed by the laws of the United Arab Emirates. By using our app, you agree to comply with this support policy and our terms of service.

10. Changes to Support Policy

We reserve the right to modify this support policy at any time. Any changes will be posted on our website at https://hyper-techno.com/support-policy. We encourage you to review this policy periodically to stay informed about how we are supporting you.

Thank you for using our app!

HYPER TECHNO FOR ELECTRICAL AND HOUSEHOLD APPLIANCES TRADING, LLC